Frequently Asked Questions

What happened to the MASC Store?

The MASC Store has been rebranded to align more closely with the Lauterbach Group brand. You’ll still find all the same trusted products—plus new stock pouches!

Our offerings include:

  • Laser/inkjet labels
  • Tabs and seals
  • Thermal transfer labels and ribbon
  • USPS compliant mailing tray and bag tags
  • Repositionable postal notes
  • Stock pouches
  • And more!

Who can I contact for questions?

Our Customer Service team is here to help.

Phone: (262) 820-8130
Hours: Monday–Thursday, 8:00 AM–4:30 PM CST, Friday 8:00 AM–2:30 PM CST
Email: info@lauterbachgroup.com

We’ll respond as quickly as possible.

How can I sign up for an account?

  1. Click “Account Login / Sign Up” at the top right of the page.
  2. Enter your email address and create a password.
  3. Click “Register” to complete your account setup.

How do I request samples?

  1. Scroll to the bottom of any page and click “Samples”.
  2. Fill out your contact information and areas of interest.
  3. Click “Send”.

Samples will be shipped within 5–7 business days.

How do I check out?

  1. Add items to your cart.
  2. Click “Cart” in the top right corner.
  3. Review your items and quantities.
  4. Click “Proceed to Checkout”.
  5. If not logged in, click “Log in to Your Account”.
  6. Verify your shipping and billing addresses.
  7. Choose your shipping method and payment method.
  8. (Optional) Add notes in the Comments box, such as a PO number.
  9. Click “Place Order” to complete your purchase.

How do I use a promotional code?

During checkout, look for the blue bar above Billing Details. Enter your code in the field provided and click “Apply”.

When can I use a credit card or payment terms?

  • Orders under $500: Credit card only.
  • Orders $500 or more: Credit card or approved payment terms.

To apply for terms, click “Credit Application” at the bottom of any page and complete the online form.

Can I use my own UPS account for shipping?

During checkout, enter your UPS  account number in the Comments box under billing information.

How can I apply for terms with Lauterbach Group?

Click “Credit Application” at the bottom of the page to complete our credit forms. NOTE: Need to add this to the website.
You can also download our W9 Form here (insert link).

Where can I find the Terms & Conditions?

You can review our Terms & Conditions at the bottom of every page or by clicking here.

If you have any other questions not listed here, please reach out to our Customer Service team—we’re happy to help!